Martin Roofing wants you to be familiar with how we collect, use, and disclose personal information.
This Privacy Policy describes how we handle personal information that we collect through our websites, social media pages, online communications, and any other sites or services that link to this Privacy Policy (collectively, “Services”).
PERSONAL INFORMATION WE COLLECT
Here’s how we collect personal information in providing our Services:
Personal information we receive from you
Name & Contact Details
First and last name, title, prefix, email address, telephone number, postal address.
Business Contact Details
Company name, name of employer, job title, business email address, business telephone number, and business postal address.
Relationship History
Purchases you’ve made through the Services, details of your communications with us, and details of your claims, complaints, and queries in general.
Payment Information
Payment card information, bank account information and other billing details. This information may be processed by our payment service providers, which may handle your payment information in accordance with their own privacy policies.
User Content
Reviews about our Services, and other content you may create or share with us during our work relationship.
Preferences
Language, interests, and other feedback/preferences that you might express during your use of our Services.
Marketing Data
We do not use your information for any marketing correspondence
Online Activity Data
We do not collect your online activity date.
Device Data
We do not collect your device information.
Cookies
Cookies are pieces of information stored directly on the device that you are using and we do not use them to collect information on you for any reason.
Other Third Parties
We do not collect any information about you and we do not work with third parties.
HOW WE USE PERSONAL INFORMATION
Here’s an overview of how we use personal information in providing our Services:
Administering the Services
Contacting and interacting with you, receiving and responding to your requests; providing the Services, including my providing estimates and arranging appointments; verifying your information; sending you administrative information, such as agreements to provide the Services, and changes to our terms, conditions, and policies
Operations and General Business
Troubleshooting and diagnostic testing; conducting performance analyses of our systems and Services; testing new system features to evaluate their impact; system and log maintenance; technical support, system debugging, and hosting data; facilitating mergers, acquisitions and other reorganizations and restructurings of our business (including prospective transactions).
Marketing
We do not send you marketing information.
Targeted Advertising
We do not use targeted advertising.
Relationship Building and Engagement
Facilitating and responding to any social sharing and posts on our Services, and other customer relationship building activities.
Personalizing our Services
Personalizing our interactions with you and providing you with information and/or offers tailored to your interests, such as delivering content via our Services that we believe will be relevant and interesting to you.
Improving and Developing Products and Services
Conducting data analysis, for example, monitoring and analyzing Services use and using data analytics to improve the efficiency of our Services; developing new Services; considering ways to enhance, improve, repair, maintain, or modify our Services; identifying usage trends, for example, understanding which parts of our Services are most interesting to users; determining the effectiveness of our promotional campaigns; operating and expanding our business activities.
Aggregation and/or Anonymization
Aggregating and/or anonymizing personal information so that it will no longer be considered personal information.
Security and Fraud Prevention
Conducting audits; verifying that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements; monitoring for and preventing fraud; for security purposes, including maintaining system security.
Legal and Compliance
Fulfilling our legal and compliance-related obligations, including complying with applicable laws, complying with legal processes, responding to requests from public and government authorities, meeting national security or law enforcement requirements, and complying with requirements set by industry-specific supervisory bodies.
Enforcing our terms and conditions and standards; protecting our operations; protecting the rights, privacy, or property of our business; responding to auditors; allowing us to pursue available legal remedies and make insurance claims, defend claims, and limit the damages that we may sustain.
HOW WE DISCLOSE PERSONAL INFORMATION
Here are the types of entities to which we may disclose personal information in providing our Services:
Affiliates
With your permission may disclose information to our affiliates for purposes described in this Privacy Policy, including to direct you to the affiliate that is best suited to respond to your requests.
Service Providers
Our service providers include companies and individuals that provide services on our behalf or help us operate our Services or our business (such as carpenters, electricians, plumbers, and other sub-contractors, as well as businesses that provide hosting, information technology, customer support, email delivery, and website analytics services).
Professional Advisors
We use accountants, actuaries, auditors, experts, consultants, lawyers, banks, and financial institutions to support our business.
Advertising Partners
We do not use advertising partners.
Authorities and Others
If we are required by law or legal process or if we deem the disclosure appropriate for other legal, compliance or fraud-prevention purposes, we may disclose information to law enforcement, public, regulatory and government authorities, or courts, or other entities that obtain valid subpoenas.
Other Online Services
When you interact with us, you may choose to share information and content on our social media pages and other online services.
SMS MESSAGING & MOBILE DATA
We may send you text messages for business purposes only. SMS content is NOT shared with third parties or affiliates.
Messages may include:
– Appointment reminders
– Service updates
– Promotional messages
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Martin Roofing. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply.
User Opt-Out
If you do not wish to receive SMS messages from Martin Roofing, You may opt out at any time by replying STOP or by contacting us directly.
Business Transferees
We may disclose or transfer your personal information to third parties such as acquiring entities and their advisors in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
SECURITY
We seek to use reasonable organizational, technical, and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
RETENTION PERIOD
We retain personal information for as long as needed or permitted in light of the purposes for which it was obtained as outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law.
THIRD PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties. This includes any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18.
UPDATES TO THIS PRIVACY POLICY
The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.
MARTIN ROOFING CO TEXT MESSAGING TERMS OF USE
By "Opting In" to or using a “Text Message Service” (as defined below) from [MARTIN ROOFING CO], you accept these Terms & Conditions. [IF APPLICABLE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED BELOW.]
This agreement is between you and MARTIN ROOFING CO or one of its affiliates. All references to "MARTIN ROOFING CO," "we," "our," or "us" refer to MARTIN ROOFING CO, PO BOX 40925 Santa Barbara 93140.
DEFINITIONS
"Opting In," "Opt In," and "Opt-In" refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.
"Text Message Service" includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).
CONSENTING TO TEXT MESSAGING
By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our LINK TO GENERAL T&Cs and LINK TO PRIVACY POLICY, incorporated herein by reference.
E-SIGN DISCLOSURE
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.
MARTIN ROOFING CO TEXT MESSAGE SERVICE PRIVACY POLICY
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn't limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn't intended to modify our general Privacy Policy”, incorporated by reference above, which may govern the relationship between you and us in other contexts.
COSTS OF TEXT MESSAGES
We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
FREQUENCY OF TEXT MESSAGES
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
OPTING OUT OF TEXT MESSAGES
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.
CONTACT US
For support, info@martinroofingco.net OR 805-962-0279
